Website and Related Digital Services
B2B only – England and Wales
Version date: 23 March 2026
Legal name: Cloudline Media Ltd
Company number: 15904477
Registered office: Alastor House, 122a High Street, Ingatestone, Essex, CM4 0BA
These terms and conditions (Terms) govern the supply by Cloudline Media Ltd (Cloudline, we, us or our) of website, hosting, management, SEO, social media, advertising and related digital services to the client named on the proposal, invoice, direct debit mandate, onboarding form or other order document (Client, you or your).
A binding contract is formed when you accept a proposal, sign up to a payment mandate, pay the first invoice, click to accept these Terms, or ask us to start work, whichever happens first.
1.1 These Terms apply only where the Client is acting wholly or mainly for purposes of its trade, business, craft or profession. They are not intended for consumer customers.
1.2 If the Client is a sole trader, partnership or other unincorporated body, the individual accepting these Terms confirms that they have authority to bind the Client and will remain responsible for charges lawfully due under the contract.
1.3 If the Client gives us incorrect information about its legal status, we may suspend or terminate the services immediately.
Unless otherwise agreed in writing, our standard website subscription packages are:
| Package | Included pages | Monthly fee |
|---|---|---|
| 5-page website | Up to 5 main pages | GBP 99 pcm |
| 10-page website | Up to 10 main pages | GBP 129 pcm |
| 15-page website | Up to 15 main pages | GBP 149 pcm |
2.1 Larger websites, additional pages and custom functionality are available on request and will be quoted separately. Unless we agree otherwise in writing, page limits refer to main navigable website pages and exclude standard legal or policy pages.
2.2 We may update prices for future billing periods on not less than 30 days written notice. Any special discount, legacy price, loyalty concession or promotional rate is personal to that Client and does not create a continuing right or a precedent for future pricing.
2.3 Any legacy, discounted, promotional or grandfathered price may be withdrawn immediately on written notice if the Client is suspended for non-payment, incurs persistent payment default, materially breaches the contract, or requires reinstatement after suspension or termination. In those circumstances, any continued, reinstated or replacement service may be charged at Cloudline’s then-current standard rates.
3.1 After the first payment, we may issue an information request form or onboarding checklist. The Client must provide reasonably complete and accurate text, logos, access credentials, images, approvals and other materials needed for delivery.
3.2 If the Client does not provide reasonably complete onboarding information within a reasonable time, we may pause the project, extend delivery dates and/or prepare content based on publicly available information and the Client’s instructions. If we have to create or reconstruct content because the Client has not provided it, we may charge the content creation fee stated in the proposal or, if none is stated, a reasonable additional fee notified in advance.
3.3 The Client warrants that it has the right to use, copy and give us all materials it supplies and that those materials do not infringe any third-party right or break any law or code.
4.1 Any quoted completion time is an estimate only unless we expressly agree a fixed deadline in writing. Delivery dates may move where the Client delays in providing information, approvals or access, or where third-party issues, holidays, illness, force majeure or technical events outside our reasonable control affect delivery.
4.2 The Client must review proofs, previews or staging links promptly and tell us about any material issues. We may treat a website as approved for launch if the Client has not raised material objections within a reasonable period after being invited to review it.
4.3 We may make reasonable technical, hosting, security, formatting and compatibility changes before or after launch where needed for performance, compliance, maintenance or security.
5.1 Where hosting or management is included, the website will be hosted on infrastructure chosen by Cloudline or its suppliers unless otherwise agreed in writing.
5.2 Unless we agree otherwise in writing, the Client is purchasing a managed service. We are not obliged to provide backend, administrator or source-level access, although we may do so at our discretion where appropriate and where the Client can use that access responsibly.
5.3 If backend access is given, the Client is responsible for all changes made using that access. We may withdraw access if it risks the security, performance or integrity of the website or the wider hosting environment.
6.1 Following completion of the initial website build, website-only subscriptions include up to 2 hours of minor amendments per calendar month unless the proposal states otherwise.
6.2 Examples of minor amendments include text updates, image swaps, pricing changes, contact-detail updates and minor layout edits within the existing page structure.
6.3 Out-of-scope work includes additional pages, new features, redesigns, major rebranding, integrations, e-commerce changes, custom tools, SEO expansion beyond the agreed scope and any change that requires significant redevelopment.
6.4 Unused amendment time does not roll over unless we expressly agree otherwise in writing.
6.5 Out-of-scope or excess work may be charged at the rate stated in the proposal or, if none is stated, a reasonable hourly or fixed fee notified and agreed before the work is carried out.
7.1 The services may involve third-party products or services such as hosting providers, payment processors, domain registrars, analytics tools, plugins, CRMs, social media platforms, advertising platforms and AI tools. The Client must comply with any third-party terms that apply to its use of those services.
7.2 Unless expressly stated otherwise, third-party charges, ad spend, domain renewals, premium plugins, stock assets, advanced applications and paid integrations are excluded from our monthly package price and may be recharged to the Client.
7.3 We are not responsible for outages, removals, suspensions, pricing changes, API changes, account restrictions, policy changes or feature withdrawals imposed by third parties, although we will use reasonable efforts to work around them where possible.
8.1 All recurring fees are payable monthly in advance on the billing date set out in the proposal, invoice or direct debit mandate. Setup fees, transfer fees, one-off fees and reactivation fees are payable when invoiced.
8.2 Unless we expressly agree otherwise in writing, the services are supplied on a subscription and rolling-contract basis and not on a pay-as-you-go basis. Monthly payments are contractual instalments due under the agreement and are not fees paid only for the days or weeks in which the Client happens to actively use the services.
8.3 The Client authorises Cloudline and its payment providers, including GoCardless where used, to collect recurring payments in accordance with the agreed mandate.
8.4 The Client must keep its payment method valid and f## 9. Late payment, suspension, reactivation and persistent default
9.1 If any amount is not paid on time, we may charge the following administration charges to reflect the extra internal credit-control, billing and account-management work caused by that default: first Late Payment GBP 5; second Late Payment GBP 10; third and each further Late Payment GBP 15.
9.2 In addition to the administration charges above, and unless we agree a different substantial contractual remedy, we reserve all rights available under the Late Payment of Commercial Debts (Interest) Act 1998 and related regulations, including statutory interest and fixed recovery compensation where applicable.
9.3 If payment in cleared funds has not been received within 48 hours after the due date, we may without liability suspend some or all services, restrict support, disable edits, place the website into inactive status, or publish a generic suspension page in place of the live website.
9.4 Where a website has been suspended or made inactive for non-payment, we may charge a reactivation fee equal to 50 percent of the relevant monthly website fee each time reactivation is required. This fee reflects the manual systems administration, technical checks and redeployment work involved in taking the website offline and bringing it back online again.
9.5 We do not have to restore a suspended website until we have received in cleared funds all arrears, the current monthly instalment, all late-payment administration charges, any applicable statutory interest or recovery charges, and any reactivation fee.
9.6 Subject to force majeure and third-party issues, once all required sums are received in cleared funds we will aim to restore the website within 48 hours or, where that 48-hour period ends outside business days, within 2 business days.
9.7 If the Client incurs 3 or more Late Payments at any time during the contract, we may treat that as persistent payment default and may suspend or terminate any or all services immediately on written notice.
9.8 Any payment we receive may be applied to the oldest outstanding sums first. Acceptance of a part-payment, late payment or reinstatement payment does not waive our right to recover the balance, suspend again, or terminate the contract.
9.9 Suspension, deactivation, a suspension page, temporary restoration, or acceptance of a late payment does not amount to cancellation of the contract, does not waive any previous breach, and does not convert the services into a pay-as-you-go arrangement. Unless and until the contract is terminated by Cloudline or ended in accordance with these Terms, the Client remains liable for all sums due under the contract.
9.8 Any payment we receive may be applied to the oldest outstanding sums first. Acceptance of a part-payment, late payment or reinstatement payment does not waive our right to recover the balance, suspend again, or terminate the contract.
10.1 Unless we expressly agree otherwise in writing, website subscriptions have a minimum initial term of 6 months starting on the subscription start date. After the initial term, the contract continues on a monthly rolling basis unless terminated in accordance with these Terms.
10.2 During the initial 6-month term, the Client remains liable for the monthly fees due for the full minimum term even if it asks to stop using the services earlier, unless we agree otherwise in writing.
10.3 After the initial term, either party may terminate the website subscription on not less than 30 days written notice, such notice to expire on or after a billing date unless we agree otherwise.
10.4 If the Client requests cancellation, migration or transfer of the website, domain, hosting, assets or accounts, we may require all outstanding sums to be paid in full first, including any unpaid minimum-term charges, third-party costs and agreed transfer fees.
10.5 If the Client leaves and later asks to restart services, reinstatement is subject to availability, a new agreement, our then-current pricing and settlement of all previous outstanding sums.
10.6 Where the Client has been suspended for non-payment, any reinstatement, continuation or replacement service is at Cloudline’s discretion and may be made conditional on a new mandate, revised billing date, payment in cleared funds, updated pricing, and/or agreement to Cloudline’s then-current Terms.
11.1 If the Client asks us to transfer a website away from Cloudline, migrate hosting, release domain control, hand over files, or provide exit assistance, we may charge the transfer or migration fee stated in the proposal or, if none is stated, a reasonable fee reflecting the work involved.
11.2 Unless otherwise agreed in writing, transfer or exit work is outside the monthly subscription and will only begin once all outstanding sums and the relevant transfer fee have been paid.
11.3 We are not obliged to deliver editable native source files, premium licensed assets, third-party accounts in our own name, or materials that we are not legally entitled to transfer.
12.1 Subject to clause 12.4, all intellectual property rights in our methods, know-how, code libraries, templates, systems, processes, scripts, tools, documentation, pre-existing materials and any materials developed independently of the Client project remain owned by Cloudline or its licensors.
12.2 Subject to the Client paying all fees due, we grant the Client a non-exclusive, non-transferable licence during the contract term to use the delivered website and related deliverables for its own internal business purposes.
12.3 Unless otherwise agreed in writing, ownership of the website build, design structure and related deliverables will transfer to the Client only after: (a) at least 24 consecutive months of paid service have been completed; and (b) all sums due under the contract have been paid in full. Until then, Cloudline retains ownership of those materials while licensing the Client to use them under clause 12.2.
12.4 Third-party software, stock assets, fonts, plugins, themes, AI outputs and licensed materials remain subject to the rights of their respective owners and may be used only in accordance with the applicable licence terms.
13.1 Unless the parties have agreed in writing that the work is confidential or subject to an NDA, Cloudline may identify the Client by business name and logo and may refer to the general nature of the services provided.
13.2 Unless otherwise agreed in writing, Cloudline may display the delivered work, non-confidential screenshots, performance summaries, anonymised results and high-level case-study material in its portfolio, sales materials, tenders, social media, website and other promotional materials, provided that Cloudline does not disclose the Client’s confidential information or personal data unlawfully.
13.3 Where the law requires consent or another specific lawful basis before any particular marketing use, Cloudline will obtain or rely on that lawful basis before making that use.
13.4 The Client grants Cloudline a non-exclusive, royalty-free licence during the contract term and for 24 months afterwards to use the Client’s business name, trade marks, logos and non-confidential materials for the purposes described in this clause.
14.1 Cloudline may send the Client service-related communications by email, phone, SMS, messaging platforms, post or other contact methods for onboarding, support, billing, collections, compliance, security, renewals, account administration and service updates.
14.2 Subject to applicable law, Cloudline may also send B2B marketing communications about its services, offers, insights, updates and related products by relevant business contact channels.
14.3 The Client may opt out of non-essential marketing communications at any time by using the unsubscribe method provided, contacting Cloudline, or objecting by any other valid method. Opting out of marketing does not affect essential service communications.
14.4 Nothing in these Terms removes any legal right of any individual to object to direct marketing or to exercise any other applicable privacy right.
15.1 Unless we expressly agree a service level agreement in writing, any response times we mention are targets only and not guaranteed service levels.
15.2 We may choose the most appropriate communication channel and are not obliged to answer duplicated, abusive, excessive, off-topic or unreasonable volumes of messages individually. We may consolidate responses, limit support to agreed channels, or require requests to be submitted in a specified format.
15.3 If the Client is in material breach, including non-payment, we may limit or withhold non-essential support until the breach is remedied. During suspension for non-payment, we may restrict communications to billing, compliance, security, termination and reactivation matters.
15.4 We may monitor, record, store and review calls, meetings, emails, chat messages, support tickets and other communications for service delivery, quality assurance, training, security, dispute resolution and legal or regulatory compliance, in each case in accordance with applicable data-protection law and our privacy notice.
15.5 We may use anonymised and non-confidential extracts of communications for internal training and improvement. We will not use identifiable personal data from communications in external marketing unless we have a lawful basis to do so.
16.1 The Client appoints Cloudline to exercise reasonable professional judgment in deciding the order, method, format, design, technical configuration and strategy used to perform the services, provided we remain within the agreed scope and any express instructions that we have accepted in writing.
16.2 We may alter website design decisions, SEO tactics, social-media tactics, advertising structure, keyword targeting, content structure, measurement methods, software tools or technical configurations where this is reasonably required because of platform changes, technical issues, security concerns, legal compliance, best practice, performance data or changes in market conditions.
16.3 Unless we expressly guarantee a specific deliverable in writing, we do not guarantee rankings, traffic volumes, enquiries, sales, ad approval, ad reach, social growth, conversions or any particular commercial outcome. Digital performance depends on many factors outside our control, including market conditions, competition, algorithm changes, budget, follow-up speed, website history, seasonality and third-party platform decisions.
16.4 This clause does not exclude our obligation to provide the services with reasonable care and skill.
17.1 Fees paid or payable under this contract are generally non-refundable because the services are supplied on an ongoing B2B basis and capacity, planning and implementation time are committed as the work is carried out.
17.2 No refund is due merely because a hoped-for result, ranking, lead volume or commercial outcome is not achieved, provided that we have materially performed the services with reasonable care and skill.
17.3 We will refund or credit only: (a) any genuine overpayment or duplicate payment; (b) any prepaid fees for a period after termination where we terminate for convenience and not because of the Client’s breach; or (c) any amount that must be refunded by law.
18.1 Each party will comply with applicable data-protection law, including the UK GDPR, the Data Protection Act 2018 and PECR where applicable.
18.2 Where we process personal data as controller for our own business purposes, including account management, billing, service improvement, direct marketing, legal compliance and dispute handling, we will do so in accordance with our privacy notice.
18.3 Where the Client instructs us to process personal data on its behalf as part of the services, the Client remains responsible for ensuring it has an appropriate lawful basis and notices for the relevant processing unless we expressly agree otherwise in writing.
18.4 Nothing in these Terms overrides an individual’s legal rights in relation to direct marketing, privacy information, objections, access, rectification, erasure or other data-protection rights.
19.1 Unless expressly stated otherwise in writing, all fees and charges are stated exclusive of VAT and any other applicable sales tax.
19.2 If VAT becomes chargeable on any supply under the contract, including because Cloudline becomes VAT-registered or because the law changes, the Client must pay VAT at the prevailing rate in addition to the fees from the effective date on which VAT is required to be charged.
19.3 We may at our discretion offer discounts, credits, transitional pricing or loyalty concessions to absorb all or part of the economic impact of VAT for some clients. Any such concession is voluntary, personal to that client and may be changed or withdrawn for future billing periods on notice.
20.1 Each party must keep the other party’s confidential information confidential and must not disclose it to any third party except to its employees, professional advisers or subcontractors who need to know it for the purposes of the contract and are under equivalent duties of confidentiality, or where disclosure is required by law.
20.2 Confidential information does not include information that is or becomes public through no breach of confidence, was already lawfully known, is independently developed without use of the confidential information, or is lawfully received from a third party without restriction.
21.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
21.2 Subject to the previous sentence, we will not be liable for any indirect or consequential loss, or for loss of profit, revenue, business, contracts, opportunity, anticipated savings, goodwill or data, whether arising in contract, tort (including negligence) or otherwise.
21.3 Subject to the first sentence of this clause, our total aggregate liability arising out of or in connection with the contract will not exceed the greater of: (a) the total fees paid or payable by the Client to us under the contract during the 12 months immediately preceding the event giving rise to the claim; or (b) GBP 500.
21.4 The exclusions and limits in this clause apply to the fullest extent permitted by law and are intended to allocate risk on a reasonable commercial basis having regard to the contract value, the nature of the services and the availability of insurance.
22.1 We are not liable for delay or failure in performance caused by events beyond our reasonable control, including failure of utilities, internet outages, cyber incidents, denial-of-service attacks, supplier failure, registrar issues, hosting incidents, industrial disputes, acts of God, pandemics, government action or war.
22.2 Where a force-majeure event continues for more than 30 days, either party may terminate the affected services on written notice without liability for future performance, but this does not affect charges already accrued.
23.1 We may suspend or terminate all or part of the services immediately on written notice if: (a) the Client fails to pay any amount when due; (b) the Client incurs persistent payment default under clause 9; (c) the Client commits a material breach incapable of remedy or fails to remedy a remediable material breach within 7 days of written notice; (d) the Client becomes insolvent or is likely to become insolvent; or (e) continuing the services would in our reasonable opinion expose us or our suppliers to legal, regulatory, security or reputational risk.
23.2 On termination or expiry: (a) all unpaid sums become immediately due; (b) our licences to the Client end except to the extent expressly preserved by these Terms; (c) we may disable hosting, remove access and archive or delete project files after a reasonable retention period; and (d) any further work requested by the Client will be treated as a new project or a reactivation at our then-current prices.
24.1 These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.
24.2 The courts of England and Wales shall have exclusive jurisdiction, save that either party may seek urgent interim or injunctive relief in any court of competent jurisdiction.
24.3 Before starting court proceedings, the parties should try in good faith to resolve the dispute through written correspondence and, if appropriate, mediation. This does not prevent either party from issuing proceedings where urgent relief is needed or where limitation periods require it.
25.1 A variation to these Terms is effective only if made in writing by Cloudline. We may update these Terms for future contracts and, for continuing services, on written notice where reasonably required by law, regulation, operational change or service development.
25.2 If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in effect. If a court can modify the unlawful or unenforceable provision to make it lawful or enforceable, that provision shall apply with the minimum modification necessary.
25.3 No waiver is effective unless in writing. A delay or failure to exercise a right does not waive that right.
25.4 The Client may not assign or transfer the contract without our written consent. We may assign, subcontract or novate the contract at any time, provided doing so does not materially reduce the service levels expressly agreed with the Client.
25.5 Nothing in these Terms gives any third party any right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999 unless these Terms expressly say otherwise.
